Quite agree 'customer' most of us find these pages embarassing to put it mildly. My sister is a nurse, she literally handles peoples lives daily, she's paid £9 per hour. I find it difficult to stay awake over the long dark stretches of ocean, the auto pilot and computers do it all, in 35 yrs in aviation I have yet to confront a life threatening situation, use your head and they are quite easy to avoid.