Juno78,
Fantastic post, so true, as I mentioned earlier but has been lost on the fatpl B/S, having an interest in your industry actually makes it better for yourself and co workers.
My wife is an experienced Civil Engineer and exactly the same applies in her industry. I think it is a product of the I-pod generation ie, to get anything you press a button and it arrives. I don't think this is wrong or that my way is better but I think my route is certainly more satisfying.