Maybe the front end revenues are down because the product is rubbish?
Recent PX experience from so-called 'First Class': colleague's seat 'manual recline', neither PTV's working properly and the 'thrombosis bar' under the (hard) seat cushions acting like an alarm clock every hour of sleep. Our cabin crew do their best with what they have to work with, but with the opposition, it does not compare.
'Olympus coffins': almost total sensory deprivation (like the back of a military Hercules). You can't talk, see out or read a broadsheet newspaper. You can't feel well in turbulence due to the offset axis of the seat. You can sleep if you are under six feet, in that case the cabin crew won't run into your legs as they walk up and down. Oh yes, Olympus has an 'alarm clock' too: the next seat's occupant's tray table being slammed up and down into the divider next to your face.
If I'd paid full fare then experienced this product it would be a letter to the CEO and never again. Appalling.
Last edited by Captain Dart; 10th Aug 2009 at 00:30.
Reason: punctuation