mr Q, spot on...
The fuel is costing what plan called for, flights are bursting at the seams with passengers, but we still not making any money. Somebody is not doing their job properly!
If we stopped overbooking to the extent that we are doing, and if we stopped upgrading those diamond and gold MPOs, the B?ankers would start buying in the class of travel which they desire. There is currently absolutely no incentive to pay the going rate for a ticket because they all know that they will be pushed up at least one class, at the expense of everyone else...
The staff who have bought ID90 first, business, or even EY tickets are losing out.
The cabin crew who have to deal with the great unwashed upgrades are losing out
Yes, even TT and CP are losing out with the present policy, due to lost revenue.
The B?ankers are loving it.
If we are continuing to make a loss with load factors as they are we need a change of policy.