BYMONEK,
Plodding Along's second para is on the money! Up till now BASSA have insisted that cabin crew diverting from their scheduled destination have 2 nights off! Crazy, when you consider that everyone should be going the extra mile to get passengers to their ultimate destination as soon as possible.
Certainly, in the last snow disruption earlier this year, BA had aircraft diverted to places like Manchester and Birmingham whereupon BASSA got their oar in and insisted that the cabin crew had 2 nights off. Meanwhile the pilots were on minimal rest and then flying empty aircraft back to LHR (once weather suitable/snow cleared) the next day. Pax were obviously unimpressed, left behind to be bussed to wherever ...... because cabin crew wouldn't play ball, and all because of a nonsensical BASSA 'rule'! It just beggars belief! When the wheels are coming off, all employees should be pulling to get the customers to their destination, within the limits of the law and safety requirements. BASSA's 'rules' have little to do with either the law or safety, and the fact that BA ever let such 'rules' enter historical negotiations says something about both BASSA and the company folk dealing with them!
BA wan't to end this pointless, damaging, expensive nonsense (and rightly so) by insisting that under new terms, cabin crew will have to put customers first during times of disruption (should be during all services, really). Consequently they will have to be more flexible about their normal working arrangements so that recovery from disruption is quickly achieved.
In simple terms, they need to extract finger and go all out to deliver an outcome suitable for the customer. No more selfish nonsense. And if it means disrupting their personal lives and plans for a day or two, then so be it!