If you miss your flight with Ryanair you lose your money. Ryanair gets to pocket the fare, the airport tax and saves a bit of fuel.
I'm surprised they have any check-in desks open at all.
Anyway, aren't the pax supposed to check in on-line, and travel with only a single, very small carry-on bag, and accept all the rudeness and unpleasantness dished out with a smile?