Go Back  PPRuNe Forums > Misc. Forums > Passengers & SLF (Self Loading Freight)
Reload this Page >

Ryanair-Questions, comments, bouquets & brickbats (Merged)

Passengers & SLF (Self Loading Freight) If you are regularly a passenger on any airline then why not post your questions here?

Ryanair-Questions, comments, bouquets & brickbats (Merged)

Old 26th Sep 2008, 06:47
  #1 (permalink)  
Thread Starter
 
Join Date: Oct 2007
Location: Essex
Posts: 579
Ryanair-Questions, comments, bouquets & brickbats (Merged)

This morning I read a post on www.airlinequality.com written by someone who feels that he has been waiting too long to get a refund from Ryanair for cancelled flights.
I, too, am waiting to receive a refund from Ryanair and wonder if there are readers who can comment on just how long they had to wait (or have been waiting) to get their money back.
I'd welcome comments from those in the same situation with other airlines (I'm also waiting for a refund from easyJet).
P.S. The wording of the refund confirmation message from Ryanair intrigued me. It states: "...your refund application has been accepted. Once approved...." (my emphasis). The implication is that some will not be approved (otherwise why not use another word such as "processed"?). I did wonder in what circumstances would it not be approved....
The www.airlinequality.com poster mentions that he/she has had no response to emails. Does anyone know of a "live" Ryanair Customer Service (sic) email address?
Seat62K is offline  
Old 26th Sep 2008, 07:41
  #2 (permalink)  
 
Join Date: Mar 2007
Location: YPPH
Posts: 501
Sounds to me like they should have used the word 'received' instead of accepted.

I can't speak for Ryanair but there are many reasons why a request for a refund would be refused. Also, I was under the impression that communication with their customer relations had to be in actual writing as opposed to email or telephone. I guess they figure that getting it together to write a letter, print it, sign it, pop it into an envelope, buying a stamp and posting it might be too much trouble for a percentage of their customers.

Again, I can't speak for Ryanair but I have spent some time in BA customer relations and it could take a good 4 weeks to get an acknowledgement out to a passenger complaint, then around 6 weeks to investigate and reply, then around 4-8 weeks to get a refund (different to a goodwill payment) out to a passenger, depending on the circumstances.
VS-LHRCSA is offline  
Old 26th Sep 2008, 13:08
  #3 (permalink)  
 
Join Date: Apr 2005
Location: Ireland
Posts: 188
Ryanair fax number

You can Fax Ryanair at +353 1 5081702.

Let us know how you got on.

Good luck!
heidelberg is offline  
Old 26th Sep 2008, 14:13
  #4 (permalink)  
 
Join Date: Nov 2000
Location: on the beach
Age: 63
Posts: 2,022
Wow, there were two words I never thought I'd ever see in the same sentence!!
Evanelpus is offline  
Old 27th Sep 2008, 10:52
  #5 (permalink)  
 
Join Date: Jun 2008
Location: Thinking about it, give me a minute.
Posts: 256
Seat62K,
Who cancelled the flight Ryanair or you? How much did you pay for each sector?

Ryanair levy an adminisration charge for processing refund claims and it generally wipes out any refund amount totally! Also they will claim they are unable to refund any 'tax' charges as they are obliged to pay those to the airports concerned this is however a scam as the airports only invoice for actual passengers carried which means that Ryanair 'pocket' the tax charges for passengers who don't fly.

Would be interesting to know how you get on please update your post with news when you have it.

Good Luck.
BladePilot is offline  
Old 27th Sep 2008, 11:11
  #6 (permalink)  
 
Join Date: Sep 2007
Location: United Kingdom
Age: 48
Posts: 28
Ryanair don't refund the full cost you paid them? Surely as the fees etc simply comprise part of the ticket price to the customer, they're in breach if they DON'T refund the full amount the customer paid - if the other conditions match?
alcockell is offline  
Old 27th Sep 2008, 11:57
  #7 (permalink)  
 
Join Date: Dec 2007
Location: Riga
Posts: 244
alcockell

This is something I have been pondering for a long while. I suspect Ryanair would be in breach of civil law by NOT refunding taxes and charges, and I would very much like to see them pursued in the small claims court (or Irish equivalent) and to be made an example of for the lying theiving that they are.
Romeo India Xray is offline  
Old 27th Sep 2008, 12:41
  #8 (permalink)  
 
Join Date: Feb 2008
Location: London
Posts: 171
Any company is legally entitled to charge an "administration fee" for providing a service, and in Ryanair's case the administration fee always exceeds the taxes and charges that should be refunded in the case of a cancellation. The fee may be disproportionate, but that's the way it is.

You will never, ever get a refund from Ryanair if you have chosen to cancel a booking (and it is difficult even if they have cancelled a flight).
Michael SWS is offline  
Old 27th Sep 2008, 13:11
  #9 (permalink)  
 
Join Date: Nov 2001
Location: UK/ Spain
Age: 46
Posts: 29
By the time you have faxed or telephoned you will have spent the cost you want back. I had badly damaged luggage and after making the claim I received an email to choose which suitcase I want and that they would send it to me . This was 3 years ago and I still do not have the case so suppect I never will .
trebor is offline  
Old 27th Sep 2008, 14:50
  #10 (permalink)  
 
Join Date: Feb 2003
Location: BHX LXR ASW
Posts: 2,153
Same subject different outfit. I was interested to read this article in the Daily Mail.

Don't these low cost carriers come under the sale of goods act? It seems they are a law unto themselves when compensation is involved

Family who were left to drive 1,000 miles home by easyJet set to send in the bailiffs | Mail Online
crewmeal is offline  
Old 28th Sep 2008, 11:39
  #11 (permalink)  
 
Join Date: May 2001
Location: south of Cirencester, north of Lyneham
Age: 72
Posts: 1,243
I'd love to see the reaction when the baiilff appeared at the door of a loading aircraft and stuck the bit of paper on it! (I believe that's what they do as they can't nail a writ to the mast these days)
radeng is offline  
Old 28th Sep 2008, 13:38
  #12 (permalink)  
Too mean to buy a long personal title
 
Join Date: Aug 2002
Location: UK
Posts: 1,941
Originally Posted by Seat62K View Post
I, too, am waiting to receive a refund from Ryanair and wonder if there are readers who can comment on just how long they had to wait (or have been waiting) to get their money back.
The one and only time I have bought a Ryanair ticket (a real cheapie STN-PIK-STN day trip, just to see what the FR experience was like), STN was fogged in in the morning. You can't buy an FR ticket for a same-aircraft return, so things started to get hairy when it looked like the aircraft taking us there was getting seriously delayed while the aircraft bringing us back was not. Eventually, it became obvious that we would misconnect at PIK, so I phoned FR to ask about cancelling (the queue at the STN ticket desk looked like it would be about three hours). After the agent had checked the facts of what I'd told her, she agreed to cancel and refund the booking, and all the money was back in my bank account three working days later.

If the systems are the same now as they were then, it sounds like any hold-up may well be in approving the refund, not in actually making it.
Globaliser is offline  
Old 28th Sep 2008, 20:13
  #13 (permalink)  
 
Join Date: Mar 2007
Location: UK.
Posts: 629
Ryanair-Questions, comments, bouquets & brickbats (Merged)

Has anyone noticed Ryanair have changed the names of all the UK airports they fly to? Rather than saying "Glasgow Prestwick" it's been changed to just "Glasgow"?

They have done the same with places such as Düsseldorf. I can expect this to cause a huge amount of confusion!
preduk is offline  
Old 29th Sep 2008, 06:41
  #14 (permalink)  
Thread Starter
 
Join Date: Oct 2007
Location: Essex
Posts: 579
My original post wasn't clear. Sorry!
Ryanair cancelled my flight. This is why I thought it curious that the refund would need approval. Perhaps this is a standard response which is used in all cancellation cases, whether by the airline or by the pax.
Seat62K is offline  
Old 29th Sep 2008, 08:53
  #15 (permalink)  

You Think, Therefore I Am
 
Join Date: Feb 2000
Location: UK
Age: 60
Posts: 3,587
Ryanair-Questions, comments, bouquets & brickbats (Merged)

Please use this thread for all things Ryanair
TightSlot is offline  
Old 29th Sep 2008, 14:37
  #16 (permalink)  
Final 3 Greens
Guest
 
Posts: n/a
By the time you have faxed or telephoned you will have spent the cost you want back. I had badly damaged luggage and after making the claim I received an email to choose which suitcase I want and that they would send it to me . This was 3 years ago and I still do not have the case so suppect I never will
I am not a big fan of Ryanair, but when my suitcase was damaged during a flight, they agreed to a repair readily and it was handled professionally - and pleasantly.
 
Old 29th Sep 2008, 16:39
  #17 (permalink)  
Thread Starter
 
Join Date: Oct 2007
Location: Essex
Posts: 579
UK press (e.g., Daily Mail) today carrying Ryanair adverts proclaiming £1 flights but nothing on Ryanair website below £5.
Anyone know what's going on?
P.S. Please don't get me wrong - a £5 flight to anywhere represents fabulous value, in my view! Well, almost anywhere (I don't want to start a debate on "places I wouldn't want to fly to, even for free", although, come to think of it, that might make an interesting thread.......).
Seat62K is offline  
Old 6th Oct 2008, 16:14
  #18 (permalink)  
 
Join Date: May 2002
Location: West of LAM.
Posts: 41
just booked

STN-DUB for £1 no taxes........

taking the wife for the day.....


with their "debit card" charge of £16 makes it £20 all in for two people.

now i know the debit card "charge" is a rip off but you can't argue with £20 all in for two people to dublin and back...........surley
320JI is offline  
Old 6th Oct 2008, 16:34
  #19 (permalink)  
 
Join Date: Dec 2000
Location: UK
Age: 55
Posts: 181
320JI ...

Get yourself an Electron card (Halifax do one for their basic bank account, took me about 5mins to apply and a further week for Halifax to set up, no cost to open). The card fee from Ryanair is then nil, so you can enjoy (as I have done) flights for £4 return, for two, all-in.

I believe Easyjet also don't charge for Electron, so it's a good tip fopr anyone using lo-cos, as is having a Nationwide account for overseas (gets you interbank exchange rates, about 7-10% better than from Travelex, with no commission).

Ll
Llademos is offline  
Old 7th Oct 2008, 06:38
  #20 (permalink)  
 
Join Date: Dec 2007
Location: Riga
Posts: 244
Mrs RIX has taken out an electron card specifically for the purpose of booking flights with FR - What a tagline ... "fly cheaper"
Romeo India Xray is offline  

Thread Tools
Search this Thread

Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.