Lady/Gent at Customer services was obviously so rude.Wouldnt change to next flight or give him credit.Wanted £198 for Flight to LHR.
Hang on. He missed his flight due to his own time management and got sniffy when they wanted to get him to pay for a new ticket for another flight?
That's madness. BA are doomed charging people for new tickets!
IB4138 when was the last time, say post 1987 when BA referred to themselves as the national carrier?