Losing a client not a customer
Flew GVA-LTN with Easy on Wednesday night.
Guy next to me came out to GVA in the morning for an important meeting .Flew BA.
Flight was evidently delayed so meeting over ran.
Guy comes back to GVA airport in the evening and tries to change to next BA Flight as he missed the original return.
Lady/Gent at Customer services was obviously so rude.Wouldnt change to next flight or give him credit.Wanted £198 for Flight to LHR.
Guy went to Easyjet and got on LTN Flight for £109.
Guy was so incensed he was drafting a memo to staff on the Flight to say only use BA when there is no alternative carrier.
His staff=800 people.Works for a prestigous company
A319 left for LHR with 56pax i think.Easy with more than double and loads of suits.
He explained that the reasons he flew regularily with BA was they were always were helpful-now they are no better than a LCC
You want to know where its all going wrong for BA
Comments please?