"Case in point on Tuesday this week - the aircraft from LBA to ALC went 'tech' and a substitute, smaller aircraft was substituted, leaving some unhappy pax being bussed to Manchester or flying later the same day. At least, to be fair to Jet2 the pax did finally get to Spain. With Ryanair they would probably still be in Leeds."
Oh, no complaints about that either
They've always given an alternative when a plane here gets tech. Either sending another aircraft (That already happened twice since June..), going to Manchester instead, or changing for another day free of charge. Yes, passangers complain anyway..But at the end of the day they realize we did what we could to in some way send them to their destination (or close), and are thankful for the costumer service.