I used to work at BHX for one of the handling agents. The OPS Guys/Gals at BHX are some of the most switched on idividuals i have met and it does not surprise me in the least that they were on the scene first. There is almost always one OP'S landrover patroling the apron & taxiways (or almost always seemed like it!), so it is likely that they were the closest to the event then the fire service!
A sad day. <img src="frown.gif" border="0">