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Old 29th Jul 2009, 10:23
  #1067 (permalink)  
FutureCC
 
Join Date: Jul 2009
Location: London or in a plane!
Age: 32
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This is a massive mistake made. British Airways prides itself on "customer service" (apparently - although in my opinion, no better than EI, FR, EZY) how can they expect people to pay the full-fares if the service doesn't represent the price?

Next will be the baggage, only one free bag at check-in. Then it will be charged like Aer Lingus.

I remember when sports equipment used to be free a BA... not anymore.

And soon, they will become an Aer Lingus - which is perfectly fine (i just flew LGW-FAO with EI; top-notch!) but the price has to come down if they are not offering the full-service.

This could work for them - but the staff have got to offer the same level of service as before.

If BA were like Aer Lingus today, I would say with the reduced costs they would have a bright future.

Iberia has a reputation now of being total rubbish in Spain, Clickair well they too have a reputation known by the Spanish population: Clickair condemned as unsafe -Times Online Vueling recently merged with them...

First choice in Spain is FR. And BA is highly regarded and preferred.
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