PPRuNe Forums - View Single Post - British Airways - CC Industrial Relations & Negotiations
Old 25th Jul 2009, 21:19
  #680 (permalink)  
Glamgirl
 
Join Date: Sep 2006
Location: LGW
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CM,

I understand what you're saying, but my previous post is a shining example of how detrimental (sp?) to CRM this attitude is. To not even say hello to someone just because they happen to wear a slightly different uniform amazes me, nevermind tarring everyone with the same brush.

I've met a couple of pilots who I didn't particularly like or get on with, but I would still be professional and treat them politely and with courtesy. Just as I've met cc with same scenario.

A big concern for me is how these kind of people (as described in previous post) can call themselves professionals and a "people person" and are supposed to be trusted to treat our passengers with great customer service.

Gg
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