As an outsider, one thinks maybe BA is better off not having such a customer! Try that little one elsewhere and see how far you get!
Rainboe, You may be a great Pilot/captain BUT running a business or in other customer related areas i think you are a catastrophe.
Your attitude to people around you gives exactly the story's given in this tread.
Please stay in cockpit and lock the door
(From one who canīt afford arrogances to my customers)