More "input" for us to chew on. Interesting reading:
<a href="http://www.washingtonpost.com/wp-dyn/articles/A37201-2002Jan12.html" target="_blank">http://www.washingtonpost.com/wp-dyn/articles/A37201-2002Jan12.html</A>
On a frequent flyer site in the USA, an AA employee said it looked liked the situation degenerated into a "pissing contest" between the Agent and the Capt. I agree with that too.
dAAvid -