secret service agent denied boarding
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secret service agent denied boarding
Folks,
A little more background on this storm in a tea cup.
The SS agent's E-2 paperwork was incorrectly filled out TWICE.
The Captain then requested the correct paperwork, at which point the SS agent became irate.
The Duty Manager at AA's SOC became involved and decided it was inappropriate to board an irate passenger , in possession of a loaded weapon.
The subsequent non story about the Captain's "racial" decision clearly has/had no merit.
Guv, I'll expect you to apologise accordingly (not).
Today, CNN is reporting that the said SS agent is planning to file a lawsuit.
At the rate he's going, and as unbalanced as he appears to be, he may need to file for unemployment too!
This was NEVER, repeat NEVER, about any underlying racial overtones at AA. They do not exist.
There are those who expect our World to change for them and then there's the rest of us, who change to fit into our World.
A little more background on this storm in a tea cup.
The SS agent's E-2 paperwork was incorrectly filled out TWICE.
The Captain then requested the correct paperwork, at which point the SS agent became irate.
The Duty Manager at AA's SOC became involved and decided it was inappropriate to board an irate passenger , in possession of a loaded weapon.
The subsequent non story about the Captain's "racial" decision clearly has/had no merit.
Guv, I'll expect you to apologise accordingly (not).
Today, CNN is reporting that the said SS agent is planning to file a lawsuit.
At the rate he's going, and as unbalanced as he appears to be, he may need to file for unemployment too!
This was NEVER, repeat NEVER, about any underlying racial overtones at AA. They do not exist.
There are those who expect our World to change for them and then there's the rest of us, who change to fit into our World.
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Well, to be fair, we were all working under hypothesis - including yourself, DallasDude. Where did you get this latest information from? How come there were two sets of paperwork - who prepared the second? What were the errors on them?
Also to be fair, you'd have been pretty upset if your first flight had been cancelled; the paperwork you'd been given (by whoever) was incorrect, and now you're getting grief from someone else.
I certainly don't think that he'd have posed a threat to have had on board - after all, to get within inches of the President with a firearm he'd have been rigorously psychologically profiled - but equally I can understand the concerns of the AA personnel especially in the context of the recent attacks.
I also think you're gooing well out on a limb by saying that racism doesn't exist at AA. As long as you employ humans, then they will have their personal likes, dislikes and prejudices.
Even if it's just Okies vs Texans. <img src="wink.gif" border="0">
Also to be fair, you'd have been pretty upset if your first flight had been cancelled; the paperwork you'd been given (by whoever) was incorrect, and now you're getting grief from someone else.
I certainly don't think that he'd have posed a threat to have had on board - after all, to get within inches of the President with a firearm he'd have been rigorously psychologically profiled - but equally I can understand the concerns of the AA personnel especially in the context of the recent attacks.
I also think you're gooing well out on a limb by saying that racism doesn't exist at AA. As long as you employ humans, then they will have their personal likes, dislikes and prejudices.
Even if it's just Okies vs Texans. <img src="wink.gif" border="0">
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I think after last years events that a pilot should be able to remove, without question, anyone he/she sees fit from any flight.
dallas dude- You forgot those that choose to try and strangle the rest of the world into what they want. Kinda like a few fellas we Yanks would seriously like to cut the M#$#$ther F&KI&NG balls off of.
dallas dude- You forgot those that choose to try and strangle the rest of the world into what they want. Kinda like a few fellas we Yanks would seriously like to cut the M#$#$ther F&KI&NG balls off of.
I am a figment of my own imagination
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Sad though it may seem the events of the 11th have tended to tilt the table slightly in that the suicidaly inclined hijackers were all Arabs. This combined with the overwhelming predominance of Arabs in the subsequent events involving Al Queda has meant that the spotlight is on this segment of the population.
It will be unavoidable not to view any suspicious actions by Arabs without a degree of shading created by recent events, and yes it is unavoidably racial profiling. If you are in fear of your life it does lead to a degree of paranoia otherwise known as a heightened sense of self preservation. Perhaps understandable under the circumstances
It will be unavoidable not to view any suspicious actions by Arabs without a degree of shading created by recent events, and yes it is unavoidably racial profiling. If you are in fear of your life it does lead to a degree of paranoia otherwise known as a heightened sense of self preservation. Perhaps understandable under the circumstances
CNN are apparently now reporting that the pilot has filed a misconduct charge with the internal affairs division of the Secret Service, a branch of the Treasury Department.
The agent, according to CNN, has retained an attorney and is considering his
options.
Dallas Dude is well-informed and the evidence (as opposed to the speculation by various parties) is that the Captain took a reasonable decision in a difficult situation which is being wholeheartedly supported by his Managers and colleagues. Anyone seeking to turn this into a racial issue is being disingenuous at the very least.
The agent, according to CNN, has retained an attorney and is considering his
options.
Dallas Dude is well-informed and the evidence (as opposed to the speculation by various parties) is that the Captain took a reasonable decision in a difficult situation which is being wholeheartedly supported by his Managers and colleagues. Anyone seeking to turn this into a racial issue is being disingenuous at the very least.
With the details coming out in the wash now, and assuming its correct, how could he have let him onboard? A man with a gun with an attitude. The more I hear, the more I know that skipper made the correct decision.
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Once again in this strange world we live, the extremes of so called "political correctness" rears its ugly head where minorities can hold the majorities to ransom by shouting to any one(especially a lawyer), that simple singular word "racsist". Oh boy what a world?.
<a href="http://biz.yahoo.com/prnews/020103/dath025_1.html" target="_blank">http://biz.yahoo.com/prnews/020103/dath025_1.html</a>
American Holds Firm on Protecting the Safety of Its Passengers
FORT WORTH, Texas, Jan. 3 /PRNewswire/ -- American Airlines today said it would not be deterred from protecting the safety of its passengers by frivolous claims of racial profiling asserted by the Washington, D.C. law firm of Relman & Associates.
The company said: "American carries out its security obligations according to the guidelines provided by the Federal government. Those guidelines are applied equally among all passengers, and the company vigorously resents any suggestion of racial discrimination.
"Threats of lawsuits will not deter us from justly applying the security programs established to protect the tens of millions of customers who entrust us with their lives each year.''
American finds the "facts'' released by the law firm today surprising and irresponsible since the firm has not discussed this incident with any American Airlines employee involved. Airline employees said the passenger, an armed Secret Service agent, behaved inappropriately.
The airline said that, while it also would prefer to resolve this situation in an amicable way, it cannot allow misleading information to go uncorrected.
American therefore feels obligated to release the attached copies of incident reports filed by the captain of Flight 363 and the manager of the airline's System Operations Control center who spoke directly with the passenger.
"These reports paint a clear and consistent picture of what occurred during this agent's attempt to board Flight 363,'' the airline said. "While we'll let the reports speak for themselves, we will reiterate that American will not allow any armed individual onboard, regardless of who he or she is, if that person is angry or acting in a manner that the crew believes could jeopardize the safety of the flight.''
American can confirm that, as stated in the captain's report, he has filed a letter of complaint with the Secret Service.
As this incident is now under investigation by the Secret Service, American cannot comment beyond this statement.
Text of Captain's Statement
Misconduct of Armed Passenger
Debrief Detail:
Armed passenger * flight 363 BWI/DFW. Flight was scheduled to leave at 1715. I was notified that due to a mechanical at the next gate - they would hold our push for approximately 30-40 minutes to try to accommodate those pax going to DFW. A few moments later the *1 flt attendant brought to my attention that she and other flt att were concerned about the actions of one of the pax. This pax left the aircraft with carryon bags still in his seat. He told the flt att. Please don't leave without him. While the pax was away a flt att observed books in the individuals seat which were written in what she assessed was Arabic style print. Upon further investigation - when the individual came back it was determined that he was in fact our 'armed passenger'. I then decided to stop my pre-flt and review the AA E2. The form was unreadable because it was a carbon-copy and there were missing items. I then had the agent come back and recheck his credentials and give me a new AA E2. Again this form was filled out improperly. I left my seat to speak to the individual. He appeared nervous and anxious. With all the forms that I received in error I determined that the most prudent course of action was to call dispatch to phone patch me to the SOC. I asked them to fax me a copy of what the Secret Service credentials looks like. He advised me that BWI should have this information. BWI in fact does not. We still were accommodating the connecting passengers and had time to further determine the proper credentials of this person. While all this was going on the individual approached me in front of the lead agent and asked why he was being denied boarding for so long. I disclosed to him that the paper work was not correct and that I needed to have this fixed before he would be accommodated. This was an AA issue and none of his concern. At this time the individual became very hostile with me. Upon all the information that I had up to this point - I had doubt as to his actual representation as a Special Agent for the Secret Service. 1. *Two improperly filled out AA Form E2. 2. *Flt atts bringing to my attention what appeared to be strange behavior. 3. *Hostility toward me for trying to correct my required paper work. I then had the Maryland Airport Authority police determine his proper ID by calling the Secret Service as to his legitimate status. This took about ten minutes to complete. In the interim I was given a third improperly filled out AA Form E2. This had no signature of the LEO. No initial as to the traveling status of the officer. No phone number. While the police were determining the proper status of this individual this person came up to me with loud abusive comments as to his being denied boarding. That he has the powers of the White House behind him and that this is not of [sic] the end of this matter. The police agreed with me that there was a legitimate concern because of his unprofessional behavior. This was all in full view of every passenger boarding the flight. He then said he would not board the flt. As it turned out he was an actual LEO. After the events of 9/11 and another of our fls targeted with explosives and causing injury to a flt att I absolutely felt correct in having this individuals [sic] identification validated. After three improper AA Form E2s [sic] and the behavior of this individual, I needed to be 100% sure of his credentials. If he just let us do our job of getting the paper work in order, he would have been boarded, and it would have been a pleasure to carry an 'armed passenger'. With the lives of the entire passengers and crew, I was uncomfortable with his actions and did what a Captain should do and edge toward the side of safety and not move the aircraft until I'm confident that all issues are satisfied before taking off. As a note, I am filling [sic] a misconduct report with the Secret Services Internal Affairs division. I would suggest that AA Security follow up on this matter because this individual made the entire crew uncomfortable with his actions and absolutely with his confrontational behavior toward me. The police officer who was very helpful was officer (redacted). The case # was (redacted). The Secret Service Agent's name was (redacted). Passports and fraudulent IDs can easily be altered to look passable. With all the items to this event not adding up, I absolutely believe I acted in the best interest of my crew, pax and AA.
Text of SOC Manager's Statement:
I was working as Center Manager on Christmas and received a call from Captain (employee number ) flying flight 363 from BWI/DFW. The Captain had a concern about a passenger onboard his flight. The Captain first requested a fax containing all wanted terrorist photos that American had available. I explained that this was not possible and asked exactly what problem he was encountering. He said that he received paperwork for a passenger that stated he was a Secret Service Agent and would be traveling armed. The Captain said that the paperwork contained scratched out flight numbers and may have been altered. I then suggested that the Captain request new paperwork. The Captain called back again and stated the he was still questioning the validity of this passenger working for the Secret Service because the secret service agent had failed to fill the paperwork out properly again. I asked if he had looked at the agent credentials. He said you work for the airline, you know how easy it would be to get fake I.D. I suggested that I could call the Secret Service and verify that this passenger was in fact an agent. I asked the Captain to request the agent's superiors [sic] name and number. The Captain said that we should not use his information because he could have a friend answering the phone when we called. I then suggested get the local police to verify the I.D. since, being located at BWI, they would have exposure to Secret Service I.D.'s and contact phone numbers. The next phone call I received was from the AA ticket agent at BWI. He said that the Secret Service agent had verbally abused the Captain and that the Captain was denying him boarding. I asked to speak to the police officer that was witness to this, who then verified what the ticket agent had stated. Based on this, I then decided to end boarding to this passenger on future AA flights. Later, I received a call from the AA ticket agent at BWI and was asked to talk to this Secret Service Agent. I then heard the Secret Service Agent's side of the story. He admitted to not properly filling out the paperwork for carrying a weapon; not once, but twice. He also admitted to losing his temper with the Captain because he was asked for his ID five separate times. When he asked why he was denied future boarding, I explained that I could not expose AA crews or passengers to abuse. He said he was being discriminated against, wanted my bosses [sic] name, and threatened that he would have my job. He was going to take this to the highest authority. I asked for his superior's name and contacted him. I explained the situation to the superior. He confirmed that this man did work for the Secret Service, and would contact him. A short time later the agent's superior called back and said that he was sorry for losing his temper and would like to travel out of DCA the next day. He then stated that the agent was of Middle Eastern descent. I explained to the superior that I did not know this and that there was no discrimination in the denied boarding process with SOC. I was 1,000 miles away from the situation and handled it as we would for any unruly passenger. We agreed the agent could travel the next day.
SOC Center Manager - American Airlines
American Holds Firm on Protecting the Safety of Its Passengers
FORT WORTH, Texas, Jan. 3 /PRNewswire/ -- American Airlines today said it would not be deterred from protecting the safety of its passengers by frivolous claims of racial profiling asserted by the Washington, D.C. law firm of Relman & Associates.
The company said: "American carries out its security obligations according to the guidelines provided by the Federal government. Those guidelines are applied equally among all passengers, and the company vigorously resents any suggestion of racial discrimination.
"Threats of lawsuits will not deter us from justly applying the security programs established to protect the tens of millions of customers who entrust us with their lives each year.''
American finds the "facts'' released by the law firm today surprising and irresponsible since the firm has not discussed this incident with any American Airlines employee involved. Airline employees said the passenger, an armed Secret Service agent, behaved inappropriately.
The airline said that, while it also would prefer to resolve this situation in an amicable way, it cannot allow misleading information to go uncorrected.
American therefore feels obligated to release the attached copies of incident reports filed by the captain of Flight 363 and the manager of the airline's System Operations Control center who spoke directly with the passenger.
"These reports paint a clear and consistent picture of what occurred during this agent's attempt to board Flight 363,'' the airline said. "While we'll let the reports speak for themselves, we will reiterate that American will not allow any armed individual onboard, regardless of who he or she is, if that person is angry or acting in a manner that the crew believes could jeopardize the safety of the flight.''
American can confirm that, as stated in the captain's report, he has filed a letter of complaint with the Secret Service.
As this incident is now under investigation by the Secret Service, American cannot comment beyond this statement.
Text of Captain's Statement
Misconduct of Armed Passenger
Debrief Detail:
Armed passenger * flight 363 BWI/DFW. Flight was scheduled to leave at 1715. I was notified that due to a mechanical at the next gate - they would hold our push for approximately 30-40 minutes to try to accommodate those pax going to DFW. A few moments later the *1 flt attendant brought to my attention that she and other flt att were concerned about the actions of one of the pax. This pax left the aircraft with carryon bags still in his seat. He told the flt att. Please don't leave without him. While the pax was away a flt att observed books in the individuals seat which were written in what she assessed was Arabic style print. Upon further investigation - when the individual came back it was determined that he was in fact our 'armed passenger'. I then decided to stop my pre-flt and review the AA E2. The form was unreadable because it was a carbon-copy and there were missing items. I then had the agent come back and recheck his credentials and give me a new AA E2. Again this form was filled out improperly. I left my seat to speak to the individual. He appeared nervous and anxious. With all the forms that I received in error I determined that the most prudent course of action was to call dispatch to phone patch me to the SOC. I asked them to fax me a copy of what the Secret Service credentials looks like. He advised me that BWI should have this information. BWI in fact does not. We still were accommodating the connecting passengers and had time to further determine the proper credentials of this person. While all this was going on the individual approached me in front of the lead agent and asked why he was being denied boarding for so long. I disclosed to him that the paper work was not correct and that I needed to have this fixed before he would be accommodated. This was an AA issue and none of his concern. At this time the individual became very hostile with me. Upon all the information that I had up to this point - I had doubt as to his actual representation as a Special Agent for the Secret Service. 1. *Two improperly filled out AA Form E2. 2. *Flt atts bringing to my attention what appeared to be strange behavior. 3. *Hostility toward me for trying to correct my required paper work. I then had the Maryland Airport Authority police determine his proper ID by calling the Secret Service as to his legitimate status. This took about ten minutes to complete. In the interim I was given a third improperly filled out AA Form E2. This had no signature of the LEO. No initial as to the traveling status of the officer. No phone number. While the police were determining the proper status of this individual this person came up to me with loud abusive comments as to his being denied boarding. That he has the powers of the White House behind him and that this is not of [sic] the end of this matter. The police agreed with me that there was a legitimate concern because of his unprofessional behavior. This was all in full view of every passenger boarding the flight. He then said he would not board the flt. As it turned out he was an actual LEO. After the events of 9/11 and another of our fls targeted with explosives and causing injury to a flt att I absolutely felt correct in having this individuals [sic] identification validated. After three improper AA Form E2s [sic] and the behavior of this individual, I needed to be 100% sure of his credentials. If he just let us do our job of getting the paper work in order, he would have been boarded, and it would have been a pleasure to carry an 'armed passenger'. With the lives of the entire passengers and crew, I was uncomfortable with his actions and did what a Captain should do and edge toward the side of safety and not move the aircraft until I'm confident that all issues are satisfied before taking off. As a note, I am filling [sic] a misconduct report with the Secret Services Internal Affairs division. I would suggest that AA Security follow up on this matter because this individual made the entire crew uncomfortable with his actions and absolutely with his confrontational behavior toward me. The police officer who was very helpful was officer (redacted). The case # was (redacted). The Secret Service Agent's name was (redacted). Passports and fraudulent IDs can easily be altered to look passable. With all the items to this event not adding up, I absolutely believe I acted in the best interest of my crew, pax and AA.
Text of SOC Manager's Statement:
I was working as Center Manager on Christmas and received a call from Captain (employee number ) flying flight 363 from BWI/DFW. The Captain had a concern about a passenger onboard his flight. The Captain first requested a fax containing all wanted terrorist photos that American had available. I explained that this was not possible and asked exactly what problem he was encountering. He said that he received paperwork for a passenger that stated he was a Secret Service Agent and would be traveling armed. The Captain said that the paperwork contained scratched out flight numbers and may have been altered. I then suggested that the Captain request new paperwork. The Captain called back again and stated the he was still questioning the validity of this passenger working for the Secret Service because the secret service agent had failed to fill the paperwork out properly again. I asked if he had looked at the agent credentials. He said you work for the airline, you know how easy it would be to get fake I.D. I suggested that I could call the Secret Service and verify that this passenger was in fact an agent. I asked the Captain to request the agent's superiors [sic] name and number. The Captain said that we should not use his information because he could have a friend answering the phone when we called. I then suggested get the local police to verify the I.D. since, being located at BWI, they would have exposure to Secret Service I.D.'s and contact phone numbers. The next phone call I received was from the AA ticket agent at BWI. He said that the Secret Service agent had verbally abused the Captain and that the Captain was denying him boarding. I asked to speak to the police officer that was witness to this, who then verified what the ticket agent had stated. Based on this, I then decided to end boarding to this passenger on future AA flights. Later, I received a call from the AA ticket agent at BWI and was asked to talk to this Secret Service Agent. I then heard the Secret Service Agent's side of the story. He admitted to not properly filling out the paperwork for carrying a weapon; not once, but twice. He also admitted to losing his temper with the Captain because he was asked for his ID five separate times. When he asked why he was denied future boarding, I explained that I could not expose AA crews or passengers to abuse. He said he was being discriminated against, wanted my bosses [sic] name, and threatened that he would have my job. He was going to take this to the highest authority. I asked for his superior's name and contacted him. I explained the situation to the superior. He confirmed that this man did work for the Secret Service, and would contact him. A short time later the agent's superior called back and said that he was sorry for losing his temper and would like to travel out of DCA the next day. He then stated that the agent was of Middle Eastern descent. I explained to the superior that I did not know this and that there was no discrimination in the denied boarding process with SOC. I was 1,000 miles away from the situation and handled it as we would for any unruly passenger. We agreed the agent could travel the next day.
SOC Center Manager - American Airlines
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Yes indeed, thanks Glueball.
If the AA cdr's version of events is accurate, then I completely support his decision. Nearly denied boarding to the bodyguard of an EU cabinet minister last year in similar circumstances. My company places final authority in such matters with me alone, and will back me to the hilt thereafter. Doesn't AA support their cdr's in the same way? If not, why not?
If the AA cdr's version of events is accurate, then I completely support his decision. Nearly denied boarding to the bodyguard of an EU cabinet minister last year in similar circumstances. My company places final authority in such matters with me alone, and will back me to the hilt thereafter. Doesn't AA support their cdr's in the same way? If not, why not?
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All I know is that American Airlines cannot get a break lately in the press. All of the hype after 9-11, the crash in JFK, the shoe bomber, and then this incident cannot be helping AA's ticket sales.
Let's hope it stops.
Donkey Duke <img src="cool.gif" border="0"> <img src="cool.gif" border="0">
Let's hope it stops.
Donkey Duke <img src="cool.gif" border="0"> <img src="cool.gif" border="0">
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An American secret service agent of Arab descent who was ejected from a flight on his way to protect President George W Bush has started legal proceedings.
The man's lawyers claim his ethnicity was the sole reason for his removal from the plane.
The decorated agent was on his way to the President's ranch when the incident occurred.
He was asked several times to produce his secret service identification, which he did.
A source at the White House also verified his credentials.
However, an American Airlines pilot decided he did not want the man on his plane.
Lawyer John Relman is representing the agent.
"The only reason why he wasn't allowed on that plane was because he is an American of Arab descent," Mr Relman said.
"This is a case of discrimination."
The pilot says he was trying to act in the best interests of his crew.
The man's lawyers claim his ethnicity was the sole reason for his removal from the plane.
The decorated agent was on his way to the President's ranch when the incident occurred.
He was asked several times to produce his secret service identification, which he did.
A source at the White House also verified his credentials.
However, an American Airlines pilot decided he did not want the man on his plane.
Lawyer John Relman is representing the agent.
"The only reason why he wasn't allowed on that plane was because he is an American of Arab descent," Mr Relman said.
"This is a case of discrimination."
The pilot says he was trying to act in the best interests of his crew.
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So,guv,
Now that the internal information that was referred to in my previous posts is finally available to you, will you now admit that you may have been a mite quick to criticise the Captain?
Again, for your consideration, AA literally BENDS OVER BACKWARDS to accomodate ALL passengers, irrespective of race and gender.
Let me know when your inaugural flight will take place, I'll book some vacation. Around April 2002, isn't it?
I'd hate to miss it.
Now that the internal information that was referred to in my previous posts is finally available to you, will you now admit that you may have been a mite quick to criticise the Captain?
Again, for your consideration, AA literally BENDS OVER BACKWARDS to accomodate ALL passengers, irrespective of race and gender.
Let me know when your inaugural flight will take place, I'll book some vacation. Around April 2002, isn't it?
I'd hate to miss it.
For what it's worth, my Netscape home page today carried a poll asking "Should pilots be allowed to remove passengers for security reasons?".
Doh....
Most of the votes seemed to think "doh" as well. Out of 58,000 or so 95% replied "yes". If they are representative of the flying public perhaps AA is not as likely to lose passengers as some would think - quite the opposite perhaps.
Doh....
Most of the votes seemed to think "doh" as well. Out of 58,000 or so 95% replied "yes". If they are representative of the flying public perhaps AA is not as likely to lose passengers as some would think - quite the opposite perhaps.
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Chip on his shoulder, he should know better than anyone, playing the race card. Trying the old, 'I have friends in high places' gambit is so unprofessional. It all adds up to a career ending mistake which he's compounding by going the legal route. I suspect he'll be told to drop it or else, soon. Followed by a serious bollocking.
What amazes me is that he could think he was going to get away with it in todays climate. Of course he was singled out because of his ethnic appearance AND his behaviour. He should get used to it, it's happened to me for years going through Heathrow etc. Single Irish man travelling alone, not wearing a suit. They always said it was random, 'Of course it is' I'd say smilingly, usually receiving a nod of agreement in return.
People should get used to it.
What amazes me is that he could think he was going to get away with it in todays climate. Of course he was singled out because of his ethnic appearance AND his behaviour. He should get used to it, it's happened to me for years going through Heathrow etc. Single Irish man travelling alone, not wearing a suit. They always said it was random, 'Of course it is' I'd say smilingly, usually receiving a nod of agreement in return.
People should get used to it.
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Dallas Dude!!!
You're the Man!!!
First my apologies if I contributed to the shut down of the "other" thread on this issue by my ill-advised posts.
Also, I'm not a big fan of AA, although that may be partly in fact that you don't go where I usually go, when I want to go.
I will say when I do ride, I enjoy your extra leg room in economy.
And if I ever do ride with you again I will certinally appreciate your Captains' extra vigilance regarding the safety and security of their passengers.
Current events notwithstanding, your Captain in this instance acted just as I would hope every Captain, F/O or any other airline employee,(no matter what colors are on the side of their airplanes)would act.
Well done for the day, and well done for your post to shut up Goober...
You're the Man!!!
First my apologies if I contributed to the shut down of the "other" thread on this issue by my ill-advised posts.
Also, I'm not a big fan of AA, although that may be partly in fact that you don't go where I usually go, when I want to go.
I will say when I do ride, I enjoy your extra leg room in economy.
And if I ever do ride with you again I will certinally appreciate your Captains' extra vigilance regarding the safety and security of their passengers.
Current events notwithstanding, your Captain in this instance acted just as I would hope every Captain, F/O or any other airline employee,(no matter what colors are on the side of their airplanes)would act.
Well done for the day, and well done for your post to shut up Goober...
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Not so fast, Dallas Dude - there was a report on this in PM on Radio 4 yesterday ... saying that "several" passengers had come forward to confirm the agent's version of events.
Against that, you have the SOC Manager's statement, which doesn't tie up wholly with the captain's report.
Regardless of the rights and wrongs, as the article says AA has all the US government business and the USSS agent's ticket had "US Government" all over it - which should have been a bit of a give-away as well.
And given that on the third set of documentation the only things missing were a signature, initial and phone number, don't you think that the easiest thing would have been for the captain to say "hey, you have to do this, this, and this?"
Frankly, if I'd had a flight cancelled on me, had been hassled because of my ethnic origins and had to fill out the same paperwork three times I'd have been pretty p*ssed as well.
On the other hand; sounds like just another day in Africa!
Against that, you have the SOC Manager's statement, which doesn't tie up wholly with the captain's report.
Regardless of the rights and wrongs, as the article says AA has all the US government business and the USSS agent's ticket had "US Government" all over it - which should have been a bit of a give-away as well.
And given that on the third set of documentation the only things missing were a signature, initial and phone number, don't you think that the easiest thing would have been for the captain to say "hey, you have to do this, this, and this?"
Frankly, if I'd had a flight cancelled on me, had been hassled because of my ethnic origins and had to fill out the same paperwork three times I'd have been pretty p*ssed as well.
On the other hand; sounds like just another day in Africa!