"The Captains decision is final"
Right or wrong?? Good or Bad??? Is CRM only in the cockpit?? Not when standing in the doorway.
I was reminded of this episode on AA while watching a movie the other night called Crimson Tide. There the Captain commanded a nuclear submarine and was going with his decision all the way. He couldn't be wrong.
It is time for AA to admit that the decision made was unfortunately wrong.