Profot, first of all, very sorry indeed about your father.
Further to radeng, Jofm5 and Crepello.
A business can not show compassion. An individual can.
An individual can only show compassion if he/she has the power to do so.
A power derived form being trusted enough to make a judgment call by the management layer above.
For an employee to be trusted enough to make a judgment call, that employee needs to have enough brains & experience to do so.
An employee that has enough brains and experience to make a judgment call, will cost more than an employee who is able to do no more than follow rules.
With everything in the airlines except management salaries and bonuses subject to cost saving, any manager wanting to stay employed will opt for the cheapest possible employees still able to do the job to the minimum standards as stated in the written rules.
Hence what happened to profot.
Similar to what happens daily to tens of thousands of passengers at the hands of badly managed, under-skilled and maxed-out staff.
The industry, barely profitable at the best of times, is once again in the doldrums. Different types of airlines are using different tactics in their bid to survive.
Few of these tactics are pretty for either staff or pax.