Nonsense. The problem of ID and paperwork could have been eventually cleared up if Mr. Shater had been cooperative and let the system work. I think the real problem was the hostile and threatening attitude of Mr Shater toward the police officers, captain, gate agent AND the SOC controller in Dallas. The SOC controller didn't even know what this guy looked like, yet he denied boarding as well.
Mr. Shater was WAY out of line and is now using ethicity to cover his butt. Hard to believe we have secret service agents with so little judgement and temper.