Originally Posted by profot
....I am not sure of the exact words but it went along the lines of is he actually dead yet? No? then in that case we cant help you you will have to purchase another ticket but try to look at it that you only paid GBP3k for this one so if you buy another one it will only seem like paying a little over a fully flexible fare!...
profot,
You have me there. I admit to being BA crew and being the loyal type, I will try to defend the company wherever I feel it's justified, but the above is pretty hard to defend. Those questions were insensitive in the extreme and I can only say I'm sorry. Too late, I know.
