The gap is too big, 2 ways this is going to go.
1/ No conflict, some change, some savings, unhappy CC, unhappy customers.
2/ Conflict, more change, more savings, unhappy CC, unhappy customers.
Option 2 looks like the better long term option for cash/profit.
My thoughts are with the bulk of the CC who have little input to the preset position they now in, unions and management have allowed this market rate issue to run for too long, now the CC will be fast tracked into 2009 T+Cs.