Gentlemen,
From one who did 15yrs in CX from the good times to the now terrible state of affairs, be warned!! It was brilliant, it knocked spots of the rest but the winds of unscrupulous change have been blowing for 8 years now. I hear what is said but thank goodness I am out of it now. My commiserations to those who have principles and morals and have been fired as there is none in the leaders of CX these days. Be warned IT IS NOT A HAPPY PLACE TO WORK AT ANYMORE, unfortunatly.