Interestingly - what is the breakdown of the BASSA reps?
Are they predominantly old contract or new? Longhaul or Shorthaul ?
They are the same makeup as the Amicus reps...a mixture of LH/SH/LGW and New and Old contract types. They are quite open to office visits or telephone calls from all CC if your friend needs any Q's answered.
Sometimes the onus is on the crew member to find out any info. needed.