However do not believe me, just ask any premium pax who fly from both bases, or even some of our 777 FC who do the same
The issue about the accuracy of the customer feedback from LHR and LGW has been done to death on this thread, however as I am one of the FC who fly from both bases I can state with some confidence that there is almost NO DIFFERENCE in the quality of service provided. More to the point BASSA have conceded that a BA level of service can be provided by less people on less pay, so the next logical step is that similar conditions should be applied to other similar areas of the operation