On Friday afternoon I sent the email in my posting on that date at 1731. This morning Mr. van der Westhuizen 'phoned me, appeared to be in agreement with my sentiments firstly this had been appallingly handled and secondly that I should not end up out of pocket. He also took the trouble to epxlain why the errors had happened.
He has now promised to call me within the next few days with a solution. Let's see. It is at least a step forward.