About 15 years ago a Dan Air captain received a fairer and more appropriate response from his fleet manager.
He was flying in the left hand seat of a HS 748. Passengers were in those days allowed to smoke when the signs were off, but this was on take-off with the signs on. As the aircraft rotated the angle of the curtain separating the cockpit from the cabin, allowed a passenger to see the captain smoking his cigar.
A complaint duly arrived at the company passenger services department a few days later.
The fleet manager, asked the captain to draft the reply, on behalf of the company.