Mmmm, I need to get in touch with one of their staff. He left a message for me to do so urgently (though I think I know what it's about, and it probably isn't very urgent). Only there is
no direct dial facility, so the extension number he gave me is useless. So far I have not even reached the head of the queue before being cut off.
Absolutely bl**dy useless. For this we pay through the nose.
