My views on his tirade against Boeing:
1. The customer is always right and deserves to speak out when a service provider defaults (majorly) on part of an agreement. We all do the same when our washing machine delivery is delayed or our car service is poor or when food delivered in a restaurant is not cooked properly..................etc, etc........Therefore, in this regard, AAB is entitled to "complain".
2. I do, however, disagree in the choice of a public news conference at the PAS to launch this tirade of complaint. I always feel it works better when CEO looks his opposite number in the eye over a mineral water in the boardroom or over lunch and politely expresses his anger or concern or complaint over shoddy or poor service. It has far MORE effect than a public humiliation attempt. Therefore, in this regard, he probably overstepped the mark somewhat.
Thirdly, the Almighty Boeing Corporation is not above the law or should not be considered overly superior in such a manner that they are immune from criticism.