Hear, hear! Kudos indeed to Low'n'slow.
I think that was an absolutely excellent post. Most pilots develop a keen feel for techical matters -- all knowledge combined into a sense of knowing what needs to be done, and how, factoring in the many variables encountered. LnS seems to have developed that same keen feel when it comes to human matters. Bravo!
One of the best books; that is to say one of the books that have taught me the most about flying, is not flying-related at all. It's called "How to make friends and influence people" -- how about that.
Most of my friends ridicule the fact that anyone may need such a book. I'm pretty good with tech matters, I can remember facts and figures easily enough, but I'm always trying to get my head around people. I find that more difficult than any other operation in the cockpit .But I believe all things can be trained.