made a routine travel insurance claim and the company in question were banged to rights, yet they procrastinated for over a year.
I made a distinctly non-routine travel insurance claim - frightened out of our rented cottage at 5am by a forest fire (which we later discovered stopped after burning half the lawn and didn't actually touch the house), we ran away and stayed in a hotel, and claimed the hotel bill.
Got a cheque by return of post, no questions asked.