I do know what OP means, I have vowed never to fly CryingAir again. came back from Murcia to LPL with them. Couldn't understand a thing being said in announcements, girl at check in looked most put out when my bag weighed 15.0 kg exactly. When we booked we decided that we could with just 1 bag but wife could not check in online (this was booked before they charged for on line book in) so bit the bullet and paid for check in desk. Lo and behold, we were charged for two bags but only credited with one. Not worth the effort to reclaim and would have cost more in phone calls.
EZY or Jet2 next time. And never again FR. And I know what is meant by the smiling CC, must of them were chewing wasps or sucking lemons.