Mistake when making FR booking
A friend of mine made a mistake when booking flights on FR this evening. he had two tabs open, on one he used Mr XXX to take the flight booking right through to the end to see what the final bill would be. He returned to the "proper" tab, to complete the booking. Somehow and he doesn't know how, the Mr XXX details carried through and he has booked 2 flights Mr XXX and MR YYY. If anyone on here can help answer these 2 questions:
1. Would FR take an understanding view on this mistake?
2. Where would the best point of contact be for him to try and sort this out if they were to take a sympathetic view?
Thanks for your help.
True Blue