Just to comment on a few points raised so far:
The Fedex case is a bad example, as most company sop's allow staff jumpseat use when on company business.
Regarding quotes and mis-qoutations (or misqoutations if we are being pedantic!), it depends which quote you mean:
Pablo,
Douglas Bader,
Oscar Wilde,
Solon (founding father of democracy),
In ascending chronological order.
Can NOBODY among the rule-bound imagine a world where there are just too many rules? And what do we do then? Are we heading that way?
Most of us are lucky enough to work for companies where those who write the rules are intelligent, experienced and practical, but the numerous commitees and agencies who would have us paralysed due to over-regulation are held back by those who value common sense, and a desire to get the job done.
Whether we learn directly from the "maveric" element, or from their mistakes, it is better to live in their world, than without them in ours.
(To misquote Gladys).