PEI_3721
"An aspect here is that these teams have spent much time and money on generating good in-house material and thus are reluctant to share it"
If you look at the stuff I put up, it didn't appear by magic. It took me time and effort. However, it's now fairly dated and I don't use it. I'm providing a space for those who, like me, have clutter in their files.
I think I have said before that I get pissed off by the people who come up on another forum asking for a turnkey solution to their training task. My view is do your job or commission someone else to do it for you. I recognise that people have put in effort to generate good material and that should be rewarded. And how many times have you heard ' if its for safety then we should share'. I'm sorry but 'safety' doesn't mean 'freebie'. Fine if your company is happy to do that but it not a 'golden rule' of CRM in my book.
As for airing their dirty washing, no one suggested posting confidential in house stuff. The case studies I put up are all pubic domain. But it still needs people to search the databases, find appropriate examples and then sift the report for the content that is useful for a CRM class. I cannot believe others haven't done this?