tc my experiences in EASAland (in the lower levels of regional operations) suggest that many CRM refresher courses provide little more than an ‘ET’ like “be good” and “make friends” approach to behavior. CRM was still pink and fluffy and did not consider any of the ‘how to adapt and check behavior' aspects.
I add a caveat that based on many conferences etc, that there are many really good operators who do address CRM as intended – in their way. An aspect here is that these teams have spent much time and money on generating good in-house material and thus are reluctant to share it. Also, sharing case studies where available might be too much like airing dirty washing – as they relate to operator specific incidents.
Furthermore, these operators may have achieved the objective of integrating CRM into their daily operations, and thus the detail or mechanism of this is difficult to share – it’s a cultural thing.