John,
Reference to 'the site' was the ning site I'm using to host the CRM stuff. Nothing to do with Pprune.
Reference to the 'real world'. Been working in it for 32 years so have a good grasp. My point was really about people complaining that CRM offers little and yet companies really rely on their dedicated trainers investing their own time and effort to get anything of value.
My comments about the cabin crew. It was the cabin thread, not CRM. If I'd breached an unwritten protocol (I'd checked their guidance first) then a simple note would have solved the problem.