Cheers
Roger,
Many thanks. I'm not bovvvered, to coin an awful phrase. Prune actually provides most of the traffic to the site so this little connection is working well. However, I have been to 2 CAA CRM conferences where people have asked about sources of material and there is another web forum where there are frequent requests ("I'm running a session on x. Can anyone let me have a good lesson plan, ppt, videos, case study and, oh, can you maybe turn up next week and teach it for me").
CRM materials have no perceived net value even though it can take a couple of days to research and prepare a decent case study. I had one client that was most insistent that they wanted a 2 day course specifically tailored to their operation but they were not prepared to pay for any development time.
It makes me laugh when Ops Directors and Trg Mgrs complain that CRM training serves no real purpose other than regulatory compliance. I'm afraid you get what you pay for.
I just find it hard to believe that not a single visitor to the site has anything at all they are able to share.
Anyway, Wales lost to France .. so there is a God after all ... maybe
:-)