i have haerd a couple of people say that ABZ ATC have got a bit 'shirty on occassion'.
Should've heard what they called a DanAir once, or is that just an urban myth?
OK sometimes people might get a bit shirty,but I bet they have been provoked.I just say any complaints to the watch manager on the phone,and let them bite your head off.
Sounds like a fun place to work. Life's too short you know...