Just one example of why BAA is not the slightest bit interested in its customers certainly at LGW. I was in the security queue this am at around 0500. There was a female security officer there who ordered pax "Take off your coats and belts" Not so much as a please. Everybody in the queue was asking why they were being treated so rudely. We all felt like cattle. Thanks BAA. We pay a huge a huge amount just to walk through your airport and that is how you treat us.