Animosity from the office staff? Damn' right! You guys eat all our food, take the best parking places, ...
Er, sorry -- joke.
This post worries me because of who wrote it. There are many pointless ranters here but, BEXIL160, you are not among them. So I pay attention to what you say.
Besides that, after many years of fielding big systems like NERC I know that your basic premise is true: the needs of the operational users have to come first.
But you'll have to be a bit more specific: What are you missing on those Saturday afternoons?
I've seen a few (remarkably few!) technical problems discussed here: fonts, voice quality, NAS. You may feel that these aren't being adequately addressed (I know that's true in the case of NAS), and I probably agree with you.
But the consensus of posters here seems to blame that on the organisational decision-making process (or the lack of money, which may stem from the same cause). I would argue that you won't get any better decisions on Saturday.
The rank-and-file support staff know you guys are out there. How can *we* help?