Have to agree with many of the comments here re: T5
Flew back to T5 from Hong Kong before Christmas and transferred to an Edinburgh flight.
In spite of the full BA schedule not having transferred there, and it being early on a Sunday morning, a whole host of problems:
o the area for waiting for shuttle trains was very crowded and seems too small
o long wait for a shuttle train
o long queues at the security area and no space for people to queue
o people destined for the Fastrack security queue unable to reach it due to the length of the Slowtrack queue
o the new automatic "leave the tray on the conveyor" system seems slower than the old one
o signage for transferring to domestic flights v. poor
o signage around the departure gates is vague. We left the building to board our EDI flight under an "Emergency exit only" sign. How about a sign saying
"GATE xxx" directly above where the gate is ?
o tiny flight information boards, causing even people with 20/20 vision to crowd around creating obstructions
o BA lounge is as soulless as a factory canteen. And fragmented - why do I have to go somewhere different if I want a shower ?
On the plus side, my luggage did get transferred to Edinburgh correctly, so I suppose I should be grateful for that
13Alpha