I went through ZRH last week, a regular experience.
This is the gold standard for terminal design, IMHO.
It's the little things that help, llike the information about which of the two platform will host the next shuttle train.
Also, as a business class passenger, they have fast track for premium pax which is just that, whereas at T4 (haven't tried T5 outbound yet, will do in 10 days) security feeds economy pax into the fast track line from the economy queue, which again IMHO, shows the lack of understanding of customer service delivery at BAA.