I had the misfortune to try and revalidate something with FCL recently that required an assessment from them. After having received 3 different sets of requirements from 3 different FCL staff (resulting in me sitting an exam unnecessarily) I finally met their ever shifting criteria and sent off my log books and licenses. It then took about a month for me to track down the documents after FCL returned them to an address that I had not lived at for over 10 years.
My overall impression was one of great administrative incompetence, typical of many large public bodies with no commercial or performance incentives.