Went to a certain British airport today to see my girlfriend off on an international Ryanair flight. I was told to use the check-in machines, not the desk. The machine refused to complete the transaction after I entered the required details. I then informed the floating Ryanair check-in assistant that the machine wouldn't work.
Her response - 'YES it does.' She then turns her back on me.
I managed to attract her attention a minute later and told her again that the machine wouldn't complete the transaction. No offer of assistance - I was just told to speak to the Excess Baggage payments desk. The assistant there was more helpful and wrote a note that the check-in staff should book in my partner manually.
I wonder how non-English-speaking pax cope with unfamiliar machines that don't even work and offhand customer service?
Last edited by stevef; 2nd Jan 2009 at 20:39.