And the cabin crew on their ground school day for the new product are trained not to operate the seats, but they are trained how to apologise to the passengers, for real, ask one of the crew next time you're at work!!!
Love to see how the papers will have a field day over this, right next to the full page add for our new business class.
But like all other mistakes, the hard working staff pay the price to keep the 'sh*te' team together. Thanks CX