BKS,
The terms and conditions are a legaly binding contract between the parties when you buy the ticket, whether you agree with them or not. 10kg Hand Baggage, 22kg Hold Bagage for a charge of £7.99, plus and extra 13kg @ a £10 concession rate for medical equipment on production of a doctors note that they are a medical requirement.
If FR and BE do dialysis machines for free in the hold then its simple, fly with them.
But would you really let the monkey on the ramp handle/drop/kick/push such a delicate machine or even let a baggage system with its shutes/drops/rollers anywhere near the thing ?
Do you agree with FR not allowing personal oxygen on board, but Jet2.com do ?
The guy is obviously upset , wanted to have a go at the check in agent, shout at the supervisor, go to the media etc, but at the end of the day like most pax, couldnt be @rsed to read the FAQ's that every airline site has.
And before you have a go, my cousin has spina bifida and is confined to a wheelchair for life. However she gets on with the hand dealt to her and manages to travel all over Asia, Australia,Europe and America with Alice Cooper and his rock band on different airlines as his media assistant.
She'd love to be able to have/use of a pair of artificial legs but medicaly she can't..isn't life unfriendly !