Originally Posted by
AirborneSoon
Sorry but I do not see how a flight delay caused by a safety issue can be viewed as incompetence on behalf of the airline. Incompetence would be putting people on aircraft not fit to fly. I also fail to see how this should be interpreted as $$$ payouts for passengers. We are all inconvenienced by life at some stage, but I don't immediately assume it means a compensation payout for me.
Increasingly I find this particular attitude to be pervasive and somewhat ridiculous. Just when did life become all about compensation?
I think you might have missed the point I was alluring to; namely that Virgin were citing "engine problems" when there might have been another, more mundane reason, for flipping a 767 around and flying 3 hours back to LGW and dumping 280 passengers into hotels for the night (when it was probably only another 4 hours to the destination).
The compensation culture (which I admittedly loathe, I cheered the day Claims Direct went bellyup) was mentioned because "engine problems" absolve an airline of paying out for someone missing one night of their holiday.........something like carelessly forgetting to, say, load essential paperwork probably wouldn't?