Probably because most complaints seem to be about the airline food, the IFE and the seats, I thought for a change of the attitude of the crew. As I wrote perhaps he was having a bad day, which we all do occassionally. Still, if you are in the service business, perhaps you have to pull yourself together!
YoDawg, what's a typical passenger from Bombay like? Sounds pretty prejudiced of you to make such a comment.
Virginia, a wind up? No!