The fact of the matter is that 'Anne Insider' made some very valid points, albeit in an unconventional style. Namely, on he day in question BE:
- provided shocking customer service
- gave no explanation of why the flight arrived 2 hrs late at SOU
- promised regular updates to passengers in the lounge at MAN, and in fact gave no such thing
- made up some tale about a part being flown over from BHD, only for two minutes later the flight to begin boarding.
I understand we have a posse of BE die-hards here, but without the likes of passenegrs such as Anne paying over £200 a throw for a return to SOU, most of you wouldn;t have jobs.
So think on....and some of you, get a sense of humour.