By the time you have faxed or telephoned you will have spent the cost you want back. I had badly damaged luggage and after making the claim I received an email to choose which suitcase I want and that they would send it to me . This was 3 years ago and I still do not have the case so suppect I never will
I am not a big fan of Ryanair, but when my suitcase was damaged during a flight, they agreed to a repair readily and it was handled professionally - and pleasantly.